Terms of Service

Welcome to Wally’s Hardware! These Terms of Service govern your access and use of our website and services. By using our website, making a purchase, or engaging with us in any way, you agree to the following terms and conditions.

1. Overview

Wally’s Hardware (“we”, “our”, or “us”) provides an e-commerce platform for the sale of hardware products. By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms.

2. Eligibility

To use our services or make a purchase, you must be at least 18 years old or have the consent of a parent or guardian.

3. Orders & Payment

Payment Methods:

We offer multiple payment methods for your convenience. The following options are available:

  • Cash on Delivery (COD): Pay in cash when your order is delivered.
  • Bank Transfer: You can transfer the payment directly to our bank account. The order will be processed once the payment is confirmed.
  • GCash: Pay easily using your GCash mobile wallet. The transaction must be completed before the order is shipped or delivered.
  • Credit/Debit Cards: We accept major credit and debit cards (Visa, MasterCard, etc.) through our secure payment gateway.

Order Acceptance:

  • Order Confirmation: Orders are confirmed once payment is received (for bank transfers, GCash, or credit card payments). For COD, confirmation occurs upon placing the order.
  • Order Cancellations: We reserve the right to refuse or cancel any order for any reason, including product availability, errors in product or pricing information, or suspected fraud.

Price Changes:

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any product at any time.

4. Shipping & Delivery

  • City-Wide Free Delivery: We offer free delivery within [Your City]. Shipping to other locations may incur additional charges.
  • Delivery Timeframes: We strive to deliver within the estimated timeframes provided. However, unforeseen circumstances may result in delays.
  • Incorrect Address: Please ensure that the delivery address is correct. Wally’s Hardware will not be responsible for orders shipped to an incorrect address provided by the customer.

5. Return and Exchange Policy

At Wally’s Hardware, we strive to ensure your complete satisfaction with your purchase. If you are not entirely satisfied with your product, you may return or exchange it according to the following guidelines:

Eligibility for Return and Exchange

  • Timeframe: You may return or exchange a product within [X days] from the date of purchase.
  • Condition: To be eligible for a return or exchange, the item must be unused, in the same condition as received, and in its original packaging. Items that have been used, damaged, or altered will not be accepted unless the product is defective.
  • Proof of Purchase: A valid receipt or proof of purchase is required for any return or exchange.

Non-Returnable and Non-Exchangeable Items

  • Customized or Personalized Products: Items that have been customized or altered based on customer specifications are not eligible for return or exchange unless they are defective.
  • Perishable or Consumable Goods: Items such as adhesives, batteries, or paint are not returnable once opened.
  • Clearance or Sale Items: Products sold at a discount or on clearance are final and not eligible for returns or exchanges.

Process for Returns and Exchanges

  • In-Store Return/Exchange: You can return or exchange your product by visiting our physical store at [Store Location]. Bring the product, original packaging, and receipt for processing.
  • Online Return Request: To initiate a return or exchange for an online order, please contact us at [Contact Information] or visit our website to fill out the return request form. We will provide you with instructions on how to return the product.
  • Return Shipping: If the product is being returned or exchanged by shipping, you are responsible for the shipping costs unless the product is defective or we made an error in fulfilling your order.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed, and a credit will be applied to your original method of payment within a certain number of days.
  • For cash-on-delivery orders, refunds can be issued in-store or through a bank transfer upon request.

Defective or Damaged Products

If you receive a defective or damaged product, please contact us immediately at [Contact Information]. We will arrange for the return, replacement, or repair of the item, depending on the situation.

Exchanges

If you wish to exchange a product for the same item or another product of the same value, please visit our store or contact us within the specified return period.

Restocking Fees

In certain cases, a restocking fee of [X%] may apply for returns that are not due to defects or errors on our part. This fee will be deducted from the refund amount.

6. Product Descriptions

We strive to provide accurate descriptions and images of products. However, we do not warrant that product descriptions or other content on the website are accurate, complete, reliable, or error-free.

7. Intellectual Property

All content on our website, including logos, images, text, and product descriptions, are the intellectual property of Wally’s Hardware. You may not use or reproduce any content without express permission from us.

8. Limitation of Liability

Wally’s Hardware will not be liable for any direct, indirect, incidental, or consequential damages resulting from the use of or inability to use our website or products. This includes, but is not limited to, damages for loss of profits, loss of data, or other intangible losses.

9. Changes to Terms

We reserve the right to update, modify, or replace any part of these Terms of Service at any time. Changes will be posted on this page, and it is your responsibility to review them periodically. Continued use of our website after any changes constitutes acceptance of those changes.

10. Governing Law

These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of the Republic of the Philippines.

11. Contact Information

If you have any questions or concerns regarding these Terms of Service, please contact us at:

Wally’s Hardware
[Store Address]
[Phone Number]
[Email Address]